Terms and conditions shop 123camp.eu

Introduction

1. The online store operating at 123camp.eu is run by 123labs.eu Sp. z o.o., with its registered office in Wrocław, Poland at ul. J. Piłsudskiego 74/320, entered into the National Court Register under KRS number 0000491678, with a share capital of 50,000 PLN fully paid, NIP 8971795414, REGON 022314307.
2. The store sells goods via the Internet, providing information about them on the website www.123camp.eu.
3. The store’s customers can be natural persons (consumers) and legal entities or organizations (business customers). The provisions of these terms and conditions concerning consumer rights apply exclusively to sales agreements concluded with consumers.
4. Orders can be placed in the store 24 hours a day, 7 days a week. Order processing is carried out according to the rules specified in the “Shipping Conditions” section.
5. To place an order, the customer must specify the type and quantity of the ordered goods, the form of payment, as well as the delivery address and invoice details.
6. Personal data provided in the order is processed for the purpose of concluding and performing the sales agreement. The legal basis for processing is the necessity to perform a contract (Art. 6(1)(b) of the GDPR). Detailed information on this subject can be found in the Privacy Policy.
7. To place an order, the customer must accept the store’s terms and conditions, which is confirmed when placing the order, as well as the promotion’s terms and conditions, if applicable.

Shipping Conditions

1. Parcels are dispatched on business days – from Monday to Friday – until 12:00 PM.
2. Parcels sent by courier usually reach the recipient within Poland on the next business day after dispatch; for recipients within the European Union, the delivery time depends on the exact address and varies from 2 to 7 business days.
3. For orders placed after 10:00 AM, processing takes place on the next business day.
4. In the case of prepayment to a bank account, the parcel is sent on the next business day after the funds are credited to our account. We wait for payment for 5 business days — after this time, the order is automatically canceled.
5. In case of damage to the shipment or content discrepancy, please inform the store immediately. We recommend preparing a damage report in the presence of the courier. Although it is not a prerequisite for filing a complaint, this procedure will significantly speed up its processing and allow for claiming compensation from the carrier.

The above conditions apply to shipping within Europe. Shipments outside the European continent require individual arrangements.

If the consumer provides an incorrect delivery address and the shipment is collected at the specified address, it is considered correctly delivered. If the shipment is not delivered due to the consumer’s fault and is returned to the sender, the cost of the return and re-shipment is covered by the consumer.

Logistic operators: entrepreneurs professionally and continuously engaged in the transport of goods in domestic and international transport, providing transport, postal or forwarding services, whose orders are carried out by the Service. The operators are:

• DPD Polska Sp. z o.o.
• UPS Polska Sp. z o.o.
• TNT Worldwide (Poland) Sp. z o.o.
• FedEx Express Poland sp. z o.o.
• DHL Express (Poland) Sp. z o.o.

The operators’ regulations are available on their websites.

Orders and Payments

1. All prices are given in euros (EUR), include VAT, and on the store’s website can be converted to available local currencies at the customer’s request. For delivery within the European Union, the price is the final price. For delivery outside the European Union, the price does not include any customs and tax fees of the destination country, which are covered by the buyer.
2. The price given for each product (except for “custom order” products) is valid at the time of placing the order.
3. We issue a VAT invoice for every purchase.
4. The store makes every effort to ensure the availability of products, but cannot guarantee it. In case of a product’s unavailability, the customer will be promptly informed about the expected availability time or the possibility of canceling the order.
5. After placing an order, the customer receives an e-mail confirming the order’s acceptance. Failure to receive confirmation should be reported to the store.
6. Shipping costs depend on the chosen shipping and payment method and are visible when placing the order.
7. Available payment methods:
   • Stripe (a secure gateway handling card payments and dozens of local payment methods depending on the customer’s country)
   • Klarna
   • PayPal
   • Przelewy 24
   • Cash on delivery (only in Poland)
8. Electronic and card payments are accepted through the aforementioned external operator systems.
9. In the case of prepayment, the order is processed after the payment is credited.
10. Discounts depend on the payment method and the order value.
11. For “custom order” products, a 100% prepayment is required.
12. Details for “custom order” products are sent for approval.
13. To cancel an order, an e-mail must be sent to: biuro@123labs.eu.
14. The email must include the order number, order date, and the name/company name.
15. Changes to the order can be made until the moment of shipment.
16. The change request must include the order number, date, name/company name, and the scope of changes.
17. The store reserves the right to refuse a cash on delivery order if the customer has previously failed to collect such a shipment.
18. When choosing electronic payment or card, payment must be made within 5 calendar days from the date of the sales agreement.
19. The seller reserves the right to change prices and delivery costs, which does not apply to already placed orders.
20. Promotional products are available while stocks last.
21. Personalized products are priced individually.
22. A 50% prepayment is required for personalized products.
23. Personalized products are not returnable.

Complaints and Returns

Complaints (Statutory Warranty)

1. A complaint must be submitted in writing to the e-mail address: biuro@123labs.eu.
2. The complaint notification should include: Personal data: First and last names, address, e-mail, phone number. Product information: Product name, product code, date and place of purchase (receipt or invoice). Description of the defect: A detailed explanation of how the product is defective. Indication of the request: What the consumer wants to receive (e.g., repair, replacement, price reduction). Justification: Why the consumer believes the product is defective.
3. It is recommended to use the complaint form available at the end of the terms and conditions.
4. The defective product should be sent back to the address indicated by the store.
5. Complaints are processed within 14 days from the date of receiving the notification.
6. The result of the complaint is sent to the customer’s e-mail.

Withdrawal from the contract (Return of goods)

1. According to the Consumer Rights Act of May 30, 2014, the consumer has the right to withdraw from the contract within 14 days from the date of receiving the product without giving any reason.
2. The product should be returned to the address: 123labs.eu Sp. z o.o., Biała 47A, 58-124 Marcinowice. Poland. The consumer covers the direct cost of the return shipment.
3. The product must be complete and must not show signs of use beyond what is necessary to establish its nature, characteristics, and functioning.
4. The refund will be processed promptly, and no later than 14 calendar days from the day we are informed of your decision to withdraw from the contract. The store may withhold the refund until it has received the product back or you have supplied evidence of having sent back the product.

Cookies Policy

The rules regarding cookies, their definition, types, purposes of use, and the user’s ability to change settings are described in detail in the “Privacy and Cookies Policy” document available on our website.

Out-of-court dispute resolution

The consumer has the option to use out-of-court complaint and redress mechanisms. Detailed information on the possibility for the consumer to use alternative dispute resolution methods, as well as the rules of access to these procedures, are available at the offices and on the websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, and Voivodeship Inspectorates of Trade Inspection.